Water Regulation Specialist

4 weeks ago

Sydney, New South Wales, Australia Water Nsw Full time

Job Summary

We are seeking an experienced Water Regulation Specialist to join our team at WaterNSW. As a key member of our team, you will play a vital role in reviewing and processing complex licence, dealing and approval applications, ensuring compliance with legislation and WaterNSW standards, policies and procedures.

Key Responsibilities

  • Review and process complex licence, dealing and approval applications to meet customer requirements and ensure compliance with legislation and WaterNSW standards, policies and procedures.
  • Provide high-level customer service to stakeholders, resolving escalated customer queries and complaints and providing information where required in a timely manner.
  • Provide education, coaching and support to stakeholders to improve A&A standards of service provision.
  • Support legal activities including reviewing, finalising, and submitting necessary documentation and attending court proceedings where required.
  • Ensure objections are managed effectively to ensure compliance with regulatory requirements.
  • Prepare regular reporting as required to monitor and provide insights into the processing of applications.

Requirements

  • Diploma or degree in a relevant discipline, or relevant equivalent industry experience.
  • Current NSW Drivers Licence.
  • Knowledge of regulatory frameworks, including how to review, interpret and apply legislation within the workplace.
  • Extensive experience working within a regulated environment to process customer applications.
  • Extensive experience in the use of corporate systems and databases to process requests including the accurate storage and extraction of information to meet audit requirements.
  • Excellent customer service skills and experience to respond to customer enquiries and resolving customer conflict, in an appropriate manner.
  • Mapping and Geo Spatial experience.

About Us

WaterNSW operates the state's dams, capturing and storing water, and then supplying it ready for distribution – for the environment, agriculture, industry and the community. With 41 major dams and hundreds of waterways across the state, we play a vital role at the source of the state's water, delivering two thirds of all water used in NSW.

We're the people taking care of the state's water at the source – capturing, storing, delivering. Find out more at waternsw.com.au

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