Servicenow Specialist

6 months ago

Canberra, Australia HAYS Full time

Multiple positions available. Looking to enhance ITSM capability

**Your new company**

Is looking to bolster its Information Technology Service Management (ITSM) capabilities, through the implementation of ServiceNow.

**Your new role**

As a ServiceNow specialist, you'll be required to:

- Work closely with the Project team to ensure all the Project deliverables in scope are defined and met as required.
- Work closely with the project team to ensure all required knowledge transfer and handover to transition to the ongoing management and governance of Service Management processes.
- Assist in the operational change as required to implement ServiceNow
- Assist in documentation management.
- Assisting the Director by working with ITD teams and the business in the activities of integrating with the SIAM services.
- Assisting in co-ordination and alignment between the transition of replacement and disengagement of current arrangements.
- Identify and manage interdependencies with other ICT Sourcing Program activities and initiatives.
- Facilitation and coordination for the provision of division activities to ensure project deliverables are met.

**What you'll need to succeed**

In order to be considered for this position, you'll require the following:
**Mandatory**
- Experience in multiple disciplines of Service Management
- An understanding of operational systems including compute, cloud, networks, storage etc.
- Operational experience in at least 2 Service Management disciplines
- Proficient in MS Office products
- At least 2 years’ experience using and/or implementing ServiceNow

**Preferred**
- Experience in implementing and/or working within a SIAM model
- Demonstrated experience in developing requirements, procedures and processes in IT Service Management

**What you'll get in return**

In return for your expertise, our client offers:

- A 6-month contract, with an option for an additional 2x 6-month extension
- Challenging and impactful work in an autonomous environment
- Opportunities for professional growth and development.
- Competitive hourly rate (paid weekly)
- Flexible working arrangements (2-days work from home).

**What now?**

2848930

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