Strategic Customer Success Manager

4 weeks ago

Cleveland, Queensland, Australia Alteryx Full time
Strategic Customer Success Manager (2 openings) central+westcoast

Join to apply for the Strategic Customer Success Manager (2 openings) central+westcoast role at Alteryx.

We're looking for problem solvers, innovators, and dreamers who are searching for anything but business as usual. Like us, you're a high performer who's an expert at your craft, constantly challenging the status quo. You value inclusivity and want to join a culture that empowers you to show up as your authentic self. You know that success hinges on commitment, that our differences make us stronger, and that the finish line is always sweeter when the whole team crosses together.

As a Strategic Customer Success Manager, you will deliver specific customer outcomes through data-driven behavioral triggers & ad-hoc customer engagements across the customer lifecycle. You will work to build & innovate on operational excellence in analyzing customer behavior to drive engagement for the right customer with the right content at the right time. You will collaborate cross-functionally with departments including Sales, Marketing, Data Science, Community, Product, and Support to drive value, enhance ROI, and optimize satisfaction for each customer.

Responsibilities
  • Engage economic buyers and license administrators to activate production licenses through a personalized experience.
  • Resolve customer needs by aligning them with the right resources via digital mediums (Email, Blogs, etc.).
  • Document verified outcomes with customers to support account expansion.
  • Drive alignment with customer strategic initiatives through routine check-ins and quarterly business reviews (QBRs).
  • Increase software and services footprint by executing a jointly-created Success Plan, including upskilling programs and technical projects.
  • Implement best practice customer engagement strategies and provide continuous feedback to improve the customer experience.
Required Qualifications/Skills
  • Preferred Core or Advanced Certification in Alteryx Designer.
  • Minimum 2+ years' experience as a Customer Success Manager, Consultant, Project Manager, Sales Engineer, or similar customer-facing role.
  • Growth mindset that views change positively and is comfortable with fast failure.
  • Ability to learn analytics software.
  • Ability to manage 10 accounts at different lifecycle stages.
  • Comfort exploring data to uncover insights.
  • Leverage customer insights to create scalable success solutions.
  • Report on customer-facing activities impact.
  • Quantify and communicate customer outcomes internally and externally.
  • Willingness to travel 20-25%.
  • Compensation range: $161,000 - $183,000 OTE.
  • Working hours aligned with Americas Time Zone (MST).

If you meet some requirements and share our values, we encourage you to apply. We support a growth mindset and are committed to diversity, equity, and inclusion.

Benefits & Perks

Alteryx offers comprehensive benefits, details available on our website. For roles in San Francisco and Los Angeles, we consider qualified applicants with arrest and conviction records in accordance with local ordinances. This role involves access to U.S. export-controlled software/technology, and employment is contingent upon compliance.

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