Customer Experience Ambassador
1 day ago
Empowering Exceptional Experiences
We are seeking a highly skilled Customer Experience Ambassador to join our team at Wyndham Destinations. As a key member of our operations team, you will play a vital role in delivering exceptional experiences for our guests and owners.
About Us
Wyndham Destinations is a leading provider of vacation ownership and exchange services, with a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. Our mission is simple: to put the world on vacation. We achieve this through our dedication to innovation, growth, and customer satisfaction.
Key Responsibilities
- Greeting and registering of owners and guests
- Providing information on local area attractions
- Completion of all department-related paperwork
- Using all communication equipment including telephones, facsimiles, and computers
- Meet guests face-to-face and generate sales appointments for our sales centers located at our amazing resorts and via livestream
- Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered
- Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process
- Clearly articulate the benefit of traveling within Wyndham Destinations community
- Meet targets and KPIs as set by the business
Requirements
- Previous experience within a similar hotel position
- Genuine passion for customer service and the local area
- Excellent communicator with strong interpersonal skills
- Enthusiastic, self-motivated, and positive individual
- Immaculate presentation and professional grooming standards
- High levels of computer literacy
- Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous
- Ability to recognize and solve problems in the workplace
- Ability to work a flexible schedule, including nights, weekends, public, and school holidays
What You'll Get
We offer a competitive salary package, with an estimated annual salary of $60,000-$80,000 AUD, depending on experience. In addition, you will enjoy:
- Professional development funding
- Discounted hotel stays across Australia, Fiji, New Zealand
- Great career development opportunities
About Your Journey
You will be part of a dynamic and inclusive team that values excellence, innovation, and customer satisfaction. At Wyndham Destinations, we empower our employees to take ownership of their careers and make a real difference in the lives of our guests and owners. If you are passionate about delivering exceptional experiences, have a genuine enthusiasm for customer service, and possess excellent communication skills, we encourage you to apply for this exciting opportunity.
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