Lending Solutions Expert

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $70,000
Home Loan Consultant Role

We're seeking a dedicated and skilled Home Loan Consultant to join our team.

  • Key Responsibilities:

    • As a key member of our team, you'll be the first point of contact for customers who have recently compared home loans with us.
    • Your role is to understand their needs and guide them through the next steps of the lending process.

  • Your Key Objectives:

    • Build trust and support customers through the home loan journey, addressing questions and concerns.
    • Use CRM systems like Salesforce to manage leads and progress applications.
    • Keep accurate records of customer interactions and application details.
    • Meet and exceed KPIs across conversion, customer satisfaction, and call quality.
Required Skills and Qualifications

Our ideal candidate will possess 1+ year of experience in a call centre, outbound sales, or customer service; experience in home lending or financial services is highly regarded.

They will also have strong communication and active listening skills, with the ability to build trust and explain complex information clearly.

Tech-savvy and detail-oriented, with experience using CRMs like Salesforce.

Benefits

Our team culture is supportive and vibrant, with regular events and perks.

As part of our team, you'll have opportunities for growth and development.

About Us

We're a fast-growing FinTech reshaping how Australians compare financial products.

Our team values collaboration, ownership, and innovation while keeping customers at the heart of what we do.

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