Expert Home Lending Solutions Specialist

2 weeks ago

Brisbane, Queensland, Australia beBeeCustomer Full time $60,000 - $80,000
Home Loan Consultant RoleKey Role Summary:

The primary point of contact for customers who have recently completed a home loan comparison enquiry. The role involves understanding customer needs and guiding them through the lending process.

This position plays a key part in helping customers progress with confidence on their home ownership journey, while being part of a supportive team committed to delivering exceptional service and strong conversion outcomes.

Responsibilities:
  • Contact customers to identify the right lending options through solution-focused conversations.
  • Build trust and support customers throughout the home loan journey, addressing questions and concerns.
  • Meet and exceed KPIs across conversion, customer satisfaction, and call quality.
  • Participate in ongoing coaching and training to develop skills and stay up-to-date.

Requirements:

• 1+ year of experience in a call centre, outbound sales, or customer service role; experience in home lending or financial services is highly regarded.

• Strong communication and active listening skills, with the ability to build trust and explain complex information clearly.

• A natural problem solver who can identify customer needs, handle objections, and offer tailored lending solutions.

• Tech-savvy and detail-oriented, with experience using CRMs like Salesforce and confidently navigating multiple systems.

• Motivated by results, with a proven ability to thrive in a fast-paced, KPI-driven environment.

• A positive attitude, team mindset, and strong work ethic, with a genuine passion for delivering great customer outcomes.

About Us:

A dynamic and collaborative work environment where talents are recognised and rewarded. We offer ample opportunities for growth and development, as well as a supportive and vibrant team culture, including regular events and free coffee Mondays.

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