Chief Concierge Manager

1 day ago

Brisbane, Queensland, Australia beBeeHospitality Full time $60,100 - $78,551
Hotel Leader Position

We are seeking an exceptional individual to lead our concierge team and deliver world-class service to our guests.

  • The successful candidate will have a proven track record of leading teams and delivering customer-centric results.
  • The role involves overseeing the daily operations of the concierge desk, including scheduling and task delegation.
  • Welcome guests and provide a professional first impression of our hotel.
  • Manage luggage handling and valet parking services with high efficiency.
  • Offer detailed information about hotel facilities and local attractions.
  • Provide personalized recommendations for dining, entertainment, and tourism activities.
  • Promote and explain our loyalty program to guests.
  • Maintain the highest standards of cleanliness and presentation in the hotel entrance area.
  • Handle guest inquiries and resolve issues promptly and efficiently.
  • Collaborate with other departments to ensure seamless guest experiences.
  • Implement and maintain standard operating procedures for the concierge team.
  • Train and mentor new team members.

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