Lead Night Operations Manager
2 days ago
We are AccorHotel, a leading hospitality company that strives for excellence in customer service and innovation.
Job Description:Key Responsibilities- Manage the hotel's front office operations during overnight hours, ensuring seamless guest experiences.
- Lead the team to achieve market-leading customer-focused service standards.
- Oversee daily operations, maintain quality, and ensure compliance with established standards.
- Monitor key performance indicators (KPIs) such as RPS, NPS, loyalty, and room upselling.
- Ensure accurate night audit functions with the Financial Controller.
- Focused and detail-oriented individual who thrives at night.
- Guest-obsessed with exceptional service skills.
- Proven negotiation and conflict resolution abilities.
- Desire to coach and develop Front Office professionals.
- Relevant experience in similar roles with a proven track record.
- Strong leadership and communication skills.
- Excellent English fluency and attention to detail.
- A high standard of grooming and presentation.
- A competitive salary of AU $70,000 - AU $90,000 per annum, depending on experience.
- Ongoing training and development opportunities.
- Diverse and inclusive work environment.
- Flexible working arrangements.
This is a full-time position, operating 7 days a week, including public holidays. If you share our passion for hospitality, service excellence, innovation, and drive, we encourage you to apply.
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