Lead Night Operations Manager

2 days ago


Sydney, New South Wales, Australia AccorHotel Full time
About Us

We are AccorHotel, a leading hospitality company that strives for excellence in customer service and innovation.

Job Description:Key Responsibilities
  • Manage the hotel's front office operations during overnight hours, ensuring seamless guest experiences.
  • Lead the team to achieve market-leading customer-focused service standards.
  • Oversee daily operations, maintain quality, and ensure compliance with established standards.
  • Monitor key performance indicators (KPIs) such as RPS, NPS, loyalty, and room upselling.
  • Ensure accurate night audit functions with the Financial Controller.
Required Skills and Qualifications:
  • Focused and detail-oriented individual who thrives at night.
  • Guest-obsessed with exceptional service skills.
  • Proven negotiation and conflict resolution abilities.
  • Desire to coach and develop Front Office professionals.
  • Relevant experience in similar roles with a proven track record.
  • Strong leadership and communication skills.
  • Excellent English fluency and attention to detail.
  • A high standard of grooming and presentation.
Benefits:
  • A competitive salary of AU $70,000 - AU $90,000 per annum, depending on experience.
  • Ongoing training and development opportunities.
  • Diverse and inclusive work environment.
  • Flexible working arrangements.

This is a full-time position, operating 7 days a week, including public holidays. If you share our passion for hospitality, service excellence, innovation, and drive, we encourage you to apply.



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