Enterprise Risk Incident Coordinator
3 weeks ago
Play a pivotal role in the execution, integration, and supervision of Zip's enterprise risk frameworks.
Reporting directly to the General Counsel, you will oversee the deployment of Zip's Issue and Incident Management policy and procedures throughout the ANZ region. Your responsibilities will include managing and providing oversight for issues and incidents across various Zip business units. You will be tasked with monthly incident reporting, periodic follow-ups, and supporting diverse teams and management throughout the Incident Management process.
Key challenges you will tackle:
- Lead the review and enhancement of the Issue and Incident Management policy to ensure it remains relevant and effective.
- Develop a comprehensive understanding of the Issue and Incident Management policy and procedures, serving as a subject matter expert.
- Oversee and track the issue and incident portfolio to ensure adherence to enterprise standards.
- Collaborate with business leaders to address deficiencies in issue and incident controls, ensuring root causes are identified and understood. Escalate critical decisions, obstacles, or delivery challenges to management.
- Work closely with partners in the organization to gather and document monthly updates on issues and incidents.
- Define, create, and present monthly reports that provide a consolidated and detailed overview of incident resolution tracking by business unit and the ANZ region.
- Contribute to the Operational Risk Committee and Board reporting concerning issue and incident management.
- Examine the nature and types of incidents to identify any systemic issues or root causes that may require attention.
- Design and implement training and communication strategies for issue and incident management to enhance organizational awareness and understanding.
What you will bring to the organization:
- A minimum of 7 years of experience in Compliance and/or Risk management within the Australian and/or New Zealand financial services or fintech sector.
- Exceptional interpersonal skills with the ability to collaborate effectively across all levels of the organization and foster positive working relationships.
- Strong analytical and problem-solving capabilities.
- Experience in developing and implementing policies, procedures, and reporting mechanisms.
- A proactive approach to action.
- Alignment with our core values: Customer First, Own It, Stronger Together, and Change the Game.
What you can expect in return:
As we embark on this exciting new chapter, we will continue to adapt swiftly and embrace change. This may present opportunities for you to acquire new skills through hands-on experience, take on broader responsibilities, or witness the impact of your work on customers more rapidly.
At Zip, you will receive as much as you contribute. We strive to create an environment where you can be yourself and work alongside intelligent, supportive colleagues and leaders who are committed to your success, enabling you to achieve significant outcomes.
Be part of a diverse team that mirrors our customer base:
We take pride in being an inclusive workplace that offers equal opportunities to individuals of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and every unique aspect that makes you who you are.
About us:
Zip Co Limited (ASX: ZIP) is a digital financial services company dedicated to providing innovative, customer-centric products.
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