Insurance Customer Experience Specialist

2 weeks ago


Toowoomba, Queensland, Australia IAG Full time

At IAG, our purpose is to make your world a safer place. We're the largest general insurance group in Australia and New Zealand, underwriting over $13 billion of premium per annum.

We're looking for an Insurance Customer Experience Specialist to join our community-minded WFI team on a 12-month max term basis, with the possibility of extension for the right candidate.

You'll work with new and existing clients and assist them with their insurance needs, using a customer-first approach and focusing on building strong relationships.

This role offers endless opportunities to develop and grow within our supportive team environment. You'll have access to flexible work arrangements, an attractive salary package, and a range of benefits including up to 50% off home and motor insurance.

In this role, you'll need to be tech-savvy, able to make decisions and work within business guidelines and processes, and possess well-developed rapport-building skills.

The estimated annual salary for this position is around AU$65,000 - AU$90,000 based on location and experience.

Our team operates from our WFI office located in Toowoomba, working Monday to Friday. Hybrid work arrangements will be considered after the 6-month probation period subject to business requirements.

About You:

  • Tech-savvy and confident using multiple systems and platforms simultaneously
  • Ability to make decisions and work within business guidelines and processes
  • Well-developed rapport building, active listening, and communication skills
  • Demonstrated ability to work autonomously, use initiative, and good attention to detail
  • Underwriting and product knowledge (desirable but not necessary)
  • Understanding of the general insurance industry (desirable but not necessary)

About Us:

Since 1919, WFI has been one of Australia's leading rural, business, and strata insurers. We have local area managers and client service teams situated across Australia who are committed to delivering on our promise. Our people are experienced insurance professionals who take the time to listen and understand what's important to our clients.

When you join WFI as part of IAG, you're joining a large purpose-led, Trans-Tasman group dedicated to making your world a safer place. We offer flexibility, support, and a safe and supportive work environment for all our employees.



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