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Medibank Customer Engagement Specialist

2 months ago

Toowoomba, Queensland, Australia Medibank Private Limited Full time
Customer Service Opportunity at Medibank Private Limited

We are seeking a highly motivated and results-driven Sales and Customer Service Consultant to join our team at Medibank Private Limited in Toowoomba. As a Local Community Consultant, you will play a pivotal role in delivering exceptional customer service and driving business growth in your local community.

About the Role:

As a key member of our team, you will be responsible for providing outstanding service to customers across various communication channels, including in-store, phone, and virtual messaging. You will possess a unique blend of skills and diversity that enable you to solve complex problems and deliver tailored solutions to meet customer needs.

You will thrive in a fast-paced environment, adapting quickly to new challenges and prioritizing customer satisfaction above all else. Your ability to work independently and as part of a dynamic team will be essential in driving business success and creating a positive customer experience.

Key Responsibilities:

  • Provide exceptional customer service across multiple channels, ensuring timely and personalized support
  • Develop and maintain strong relationships with customers, identifying opportunities to grow and retain their business
  • Work collaboratively with colleagues to achieve sales targets and drive business growth
  • Stay up-to-date with product knowledge and industry trends, making recommendations to customers as appropriate

About You:

We are looking for an individual who is passionate about delivering exceptional customer service and has a proven track record of achieving sales targets. You will possess excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike.

What We Offer:

  • A competitive salary of AU$60,000 - AU$80,000 per annum, depending on experience
  • The opportunity to work in a dynamic and supportive team environment
  • Ongoing training and development to enhance your skills and knowledge
  • A comprehensive benefits package, including health insurance and employee assistance programs

How to Apply:

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications for the role.