Ecommerce Operations Specialist

2 weeks ago

Waterloo, Australia GLUE STORE Full time

About the Ecommerce Coordinator Role:

We have an exciting opportunity at Glue Store for a highly organized and detail-oriented Ecommerce Coordinator to join our team. As an Ecommerce Coordinator, you will play a key role in the management and maintenance of our websites, ensuring a superior ecommerce experience for our customers.

Key Responsibilities:

  • Manage the end-to-end process of new product uploads, including copywriting, coordinating photography, and inventory management.
  • Ensure product enrichment is managed efficiently, with strong attention to detail and in a timely manner.
  • Online product merchandising and daily review of site to ensure all product content is current, accurate, relevant, and aligned with digital merchandising and content strategy.
  • Maintain the management categorization of all products on-site, regularly updating new arrivals, best sellers, and sale products.
  • Collaborate and liaise with the product team to understand product delivery dates and SOH across the retail network to manage online product enrichment processes and timelines.
  • Work with SEO teams to ensure products and content are optimized for search and adhere to SEO best practice.
  • Support marketing campaigns, product launches, and retail activities with regular and relevant content updates.
  • Manage homepage banner and website content updates to align with the digital marketing calendar.
  • Support the Ecommerce Manager with pricing & promotions as required.
  • Support the retail network in updating store contact details on the websites and through Google Places.
  • Assist in the implementation of the content marketing strategy through email marketing, social, and blog channels, ensuring all content is on brand.
  • Analyze and report on ROI of campaign outcomes.
  • Act as the ecommerce ambassador and support the customer service team to ensure all online customers receive an outstanding level of customer service experience.
  • Troubleshoot site process issues or customer service queries and escalate as required.
  • Assist with the testing & implementation of new website features and integrations when necessary.

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