Ecommerce Operations Coordinator
1 week ago
Job Title: eCommerce Specialist
Job Summary:
The eCommerce Specialist will be responsible for the management and maintenance of the Stylerunner AU & NZ eCommerce Websites. This role will assist the eCommerce Manager in delivering the digital strategy and trade targets.
Key Responsibilities:
- Work closely with the eCommerce & Marketing Assistant to ensure all products and content are ready to go live on site within a timely manner.
- Understand the products that drive sales for the business - Top Sellers, Exclusives, Limited Releases and Core.
- Manage and maintain the overall product merchandise strategy to optimize gross profit and increase conversion rate onsite.
- Execute and review website merchandising daily across AU & NZ - using manual merchandising and optimizing automated rules, to drive trade and sell through.
- Build new categories and collections based on trending products and marketing campaigns, and optimise.
- Brief all digital trade campaigns and website content assets into creative team and manage execution across the site.
- Build and test all EDMs for AU & NZ as per marketing calendar schedule and CRM calendar.
- Execute SEO strategy across both sites, ensuring required updates are made consistently within deadlines.
- End to end management on site to ensure the product, categorization, imagery, copy, pricing and promotional tags are accurate and meet internal guidelines.
- Support the eCommerce Manager with web development to enhance the online store functionality and customer journey.
- Identify new website functionality opportunities, as well identify improvements to current features.
- Work with various departments to ensure we are delivering best in class customer experience.
- Be the first point of contact for the store network and customer service team for operational & product concerns.
- Update daily eCommerce sales reporting and analysis and provide team updates and insight.
- Contribute to the weekly trade report.
Requirements:
- Demonstrated 4 - 5 years eCommerce operations coordination or similar role.
- Previous eCommerce store usage (e.g. Shopify/Magento systems).
- Preferably apparel or footwear retail/wholesale background.
- Strong understanding of apparel and footwear product.
- Analytical skills experience with Google Analytics (or similar).
- Effective written and verbal communication skills.
- Microsoft Suite competency.
- Highly organised with a strong attention to detail.
- Affiliation with Accent Group Core values and 'Make It Happen' attitude.
About Accent Group:
Accent Group Limited is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We believe in the diversity of our people across age, gender, identity, race, sexual orientation, ethnicity, physical and mental ability.
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