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Client Relationship Manager, Business Development

2 months ago

Sydney, New South Wales, Australia Flywire Full time
About the Role

We are seeking a highly motivated and experienced Relationship Manager to join our team at Flywire. As a key member of our sales and account management team, you will be responsible for driving revenue growth, expanding our client relationships, and delivering exceptional customer service.

Key Responsibilities
  • Develop and execute strategic account plans to maximize revenue growth and client satisfaction
  • Build and maintain strong relationships with senior stakeholders, including operational and commercial teams
  • Present products and services to clients in an informative, educational, and consultative manner
  • Lead integration projects to provide technical solutions and processes for clients to adopt
  • Manage all commercial activities, including internal reporting, contract renewals, pricing negotiations, and new product expansion
  • Collaborate with cross-functional teams to solve client payment problems and improve overall customer experience
  • Perform accurate updates to CRM for timely availability of information
  • Monitor and report on key performance indicators, including utilization, payers, and revenue
Requirements
  • 5+ years of experience in international business development, account management, or client success
  • Strong experience in international higher education, education management, or payments
  • Willingness to travel (20-25%)
  • First-class written and verbal communication skills
  • Exceptional presentation skills, including the ability to address and support all levels, including senior executives
  • Strong attention to detail, time management, and organizational skills
  • Excellent interpersonal, analytical, and planning skills in a multicultural environment
  • Problem-solving and project management skills
  • The ability to work alone as well as part of a team in a fast-moving environment
  • Takes initiative, willing to engage internally and externally
  • Bachelor's degree in business, communications, or marketing, management, or equivalent
What We Offer
  • Competitive compensation, including restricted stock units
  • Employee stock purchase plan (ESPP)
  • Flying start - our immersive global induction program
  • Dynamic and global team
  • Wellbeing programs, including mental health, wellness, yoga/pilates/hiit classes
  • Competitive time off, including flybetter days to volunteer in a cause you believe in and digital disconnect days
  • Great talent and development programs