Life Insurance Claims Advisor
7 days ago
Join a prominent Superannuation organization as a Claims Consultant. In this role, you will oversee the proactive administration of a portfolio of life insurance claims for valued members.
Key Responsibilities:
- Collect and analyze pertinent information to devise suitable claims strategies and accurately assess benefit entitlements, ensuring timely payment of legitimate claims in line with policy stipulations.
- Manage a portfolio of claims cases, including the preparation of necessary documentation, meticulous record-keeping, and execution of agreed-upon actions.
- Deliver outstanding customer service by proactively engaging with clients and customers regarding claims management and initiating support options when necessary.
- Foster relationships with clients and partner stakeholders (such as advisers, trustees, and fund administrators) while overseeing service delivery and quality assurance.
Required Qualifications:
- Demonstrated experience in a comparable claims management position within the Superannuation or Insurance sector.
- Proven ability to establish rapport and empathy with clients during challenging circumstances, coupled with a dedication to providing high-quality, proactive customer service.
- Strong time management and prioritization capabilities.
- Exemplary analytical and problem-solving skills, with a keen attention to detail.
- Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health are advantageous.
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