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Senior Claims Consultant
2 months ago
Job Summary
The Senior Claims Consultant is a key role within Tal Services Limited, responsible for the proactive management of a portfolio of complex life insurance claims. This position requires a high level of expertise in claims handling, policy terms and conditions, and legislative and regulatory requirements.
Key Responsibilities
Manage a portfolio of complex life insurance claims in a proactive, cost-effective manner, ensuring accurate claim assessment and timely payment of legitimate claims.
Develop and implement effective claims strategies, gathering and interpreting relevant information to ensure correct benefit entitlement.
Collaborate with Technical Specialists, Recovery & Support Specialists, Health Services, and other stakeholders to deliver exceptional customer service and quality health and claim outcomes.
Provide guidance and support to the team on claims management processes, procedures, and contract requirements, while role modeling effective case management and best practice portfolio management.
Support the Team Manager in the development of less experienced Claims Consultants, ensuring a smooth transition of knowledge and skills.
Requirements
Demonstrated experience in a similar role, involving life, lump sum, trauma, and income protection claims assessment in the Financial Services/Insurance Industry.
Relevant tertiary qualifications in a related field (desirable).
Ability to build rapport and empathy with customers during difficult times, ensuring a high level of customer satisfaction.
Medical, vocational, or rehabilitation background (desirable).
Company Culture
Tal Services Limited values diversity and is committed to fostering an inclusive and equitable culture for all employees. We encourage applications from individuals from diverse backgrounds, including Aboriginal and Torres Strait Islander people, individuals with caring responsibilities, people living with disability, and individuals from the CALD and LGBTQI+ communities.
We are proud to be a member of Diversity Council Australia and the Australian Network on Disability, and we acknowledge the Traditional Custodians of the Land in which our Head Office is based.
