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Insurance Claims Analyst
2 months ago
About Netwealth
Netwealth is a rapidly expanding fintech organization, providing leading-edge solutions through an award-winning and innovative wealth management platform. Our mission is to empower individuals to perceive wealth in a new light and to uncover a brighter future, not only for our clients but also for our employees.
Established in 1999, we embody an entrepreneurial spirit and have become one of the fastest-growing wealth management firms in Australia. With advanced superannuation and investment technology, we are redefining industry standards. Our agility and responsiveness allow us to operate without the constraints of bureaucracy.
We take pride in our talented team dedicated to enhancing the lives of Australians. Our core values—Curiosity, Optimism, Courage, Collaboration, Agility, and Authenticity—guide our decisions and shape our identity.
The Opportunity
The Service, Administration & Support (SAS) division encompasses several key areas: Administration, Service, Quality, Development & Support, and Business Improvement.
- The Administration division includes teams focused on Maintenance, Payments & Insurance, and Money In.
- The Services division comprises the Contact Centre, Communications, and Resolutions teams.
- The Quality, Development & Support division consists of Quality Assurance, Training, and Support teams.
- The Business Improvements division includes Business Improvement & Support and Process & Analysis teams.
SAS is responsible for managing Netwealth's Superannuation, Wrap Services, and Global Specialist Series products, serving as the primary contact for financial advisers, members, and investors.
As an integral member of the Insurance team, the Claims Specialist will focus on processing Insurance claims (Death, TPD, Terminal Illness, Permanent Incapacity, and Income Protection) by leveraging their technical knowledge and proven experience in a similar role within the Superannuation and Insurance sectors.
The successful candidate will be a dedicated team player, committed to daily operations, supporting colleagues by delivering exceptional service standards, contributing to knowledge development, and ensuring high-quality outcomes while maintaining customer satisfaction within established service level agreements.
The ideal candidate will possess the skills to cultivate and maintain strong working relationships with key stakeholders within the organization, Insurance partners (AIA, TAL & Zurich), and legal representatives. Responsibilities include, but are not limited to, participating in Insurance Decline Review Group (IDRG) meetings, assisting in the preparation of reports for management, representing Netwealth, engaging with third parties, and serving as the subject matter expert on Insurance processes and procedures while proactively seeking improvements in efficiency and effectiveness to enhance customer service.
Key Responsibilities
- Stay informed about product, process, regulatory, or legislative changes.
- Manage competing priorities in a dynamic workload that includes project work.
- Ensure the completion and quality control of administrative tasks as required.
- Engage professionally with all external parties and third-party providers.
- Assist with complex inquiries escalated by colleagues.
- Drive business improvements to enhance efficiency and effectiveness across processes.
- Provide training and support to peers to maintain service quality and standards.
About You
- Demonstrated understanding of current SIS legislation regarding the handling of Death claims and familiarity with Superannuation Trust Deeds (advantageous but not essential).
- Proven ability to build and sustain positive relationships with key stakeholders both internally and externally.
- Strong experience in managing multiple conflicting priorities.
- A collaborative team focus aimed at achieving collective and organizational goals.
- Ability to identify key issues and proactively devise solutions.
- Aptitude for self-management to deliver on agreed outcomes and timelines.
Life at Netwealth
At Netwealth, our people are our greatest asset, and we invest in our employees at every stage of their careers. When you thrive, we thrive.
We prioritize employee growth, offering opportunities for learning and career development. We provide access to further education and diverse training programs, actively supporting internal mobility.
Our flexible hybrid working policy allows for a balanced work-life integration. We are committed to health and well-being, offering various benefits designed to support our employees.
- Family-friendly workplace with parental leave and a kid's holiday program.
- Wellness and lifestyle perks, including discounted gym memberships, income protection, flu shots, and shopping discounts.
- Engagement in social activities, including corporate sporting events and trivia nights.
- Employee Resource Groups focused on diversity and inclusion.
- Support for community involvement through volunteering initiatives.
Inclusivity Commitment
At Netwealth, we encourage everyone to bring their authentic selves to work, fostering an inclusive and diverse workforce. We are dedicated to gender equality, disability, LGBTQIA+, well-being, and cultural initiatives.
