Insurance Claims Specialist
7 days ago
Join a prominent Superannuation organization as a Claims Consultant. In this role, you will oversee the proactive administration of a portfolio of life insurance claims for valued members.
Key Responsibilities:
- Collect and analyze pertinent information to devise effective claims strategies, ensuring timely and accurate benefit entitlements are granted in line with policy stipulations.
- Manage a diverse portfolio of claims cases, which includes preparing necessary documentation, maintaining accurate records, and executing agreed-upon actions.
- Deliver outstanding customer service by proactively communicating with clients and customers regarding claims management and facilitating support options as needed.
- Foster and maintain relationships with clients and partner stakeholders (such as advisers, trustees, and fund administrators) while ensuring high standards of service delivery and quality.
Requirements:
- Demonstrated experience in a comparable claims management position within the Superannuation or Insurance sector.
- Ability to establish rapport and show empathy with clients during challenging situations, coupled with a dedication to providing high-quality customer service.
- Strong time management and prioritization capabilities.
- Proven analytical and problem-solving skills, with a keen attention to detail.
- Relevant tertiary qualifications in Business, Commerce, Health, or Allied Health are preferred.
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