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Gaming Services Host
2 months ago
The Gaming Services Host position is a key role in delivering exceptional customer experiences across our gaming floor and private gaming areas. As a Gaming Services Host, you will be responsible for maintaining a high level of customer service through proactive engagement with our guests.
Key Responsibilities- Proactively approach and greet guests, introducing yourself and offering assistance.
- Promote and provide feedback on customer-related service programs.
- Clearly demonstrate a commitment to service excellence through the effective implementation and delivery of the Star Qualities.
- Develop and maintain relationships with customers to achieve established service standards and repeat business.
- Provide guidance and instructions to customers on game selection, rules, and gameplay.
- Ensure gaming areas are consistently clean, organized, and well-maintained.
- Monitor gaming activities for compliance with our establishment's policies.
- Handle customer inquiries, complaints, and requests professionally and efficiently.
- Complete new membership sign-ups and membership reactivation.
- Inform customers about leisure and entertainment options, including restaurants, menus, and booking procedures.
- Assist the marketing department in related activities, including promotions, tournaments, draws, and rewards programs.
- Experience in a guest service-related field.
- Excellent verbal and written communication skills.
- Computer literacy essential.
- Exposure to hospitality or gaming environment is desirable.
- RSA qualification mandatory for Level 5 Sovereign Room Duties.
- FREE buffet meal with a new menu every day at our Employee Dining Room.
- Uniform laundered and ready for you daily on property.
- Free transport on Light Rail from Central to The Star.
- $10/day parking available on property.
- 30% staff discounts across our award-winning venues on all 3 of our properties.
- Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships.
- Generous Paid Leave for primary and secondary carers.
- The Star is an Employer of Choice for Gender Diversity awarded by WGEA.
- Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous.
- Career development, training, and courses via The Star Academy – limitless career opportunities.
- An organisation that values diversity, teamwork, and being your best self.
