Gaming Services Host

4 weeks ago

Sydney, New South Wales, Australia Echo Entertainment Group Full time
About the Role

The Gaming Services Host position is a key role in delivering exceptional customer experiences across our gaming floor and private gaming areas. As a Gaming Services Host, you will be responsible for maintaining a high level of customer service through proactive engagement with our guests.

Key Responsibilities
  • Proactively approach and greet guests, introducing yourself and offering assistance.
  • Promote and provide feedback on customer-related service programs.
  • Clearly demonstrate a commitment to service excellence through the effective implementation and delivery of the Star Qualities.
  • Develop and maintain relationships with customers to achieve established service standards and repeat business.
  • Provide guidance and instructions to customers on game selection, rules, and gameplay.
  • Ensure gaming areas are consistently clean, organized, and well-maintained.
  • Monitor gaming activities for compliance with our establishment's policies.
  • Handle customer inquiries, complaints, and requests professionally and efficiently.
  • Complete new membership sign-ups and membership reactivation.
  • Inform customers about leisure and entertainment options, including restaurants, menus, and booking procedures.
  • Assist the marketing department in related activities, including promotions, tournaments, draws, and rewards programs.
What We're Looking For
  • Experience in a guest service-related field.
  • Excellent verbal and written communication skills.
  • Computer literacy essential.
  • Exposure to hospitality or gaming environments is desirable.
  • RSA qualification mandatory for Level 5 Sovereign Room Duties.
What We Offer
  • FREE buffet meal with a new menu every day at our Employee Dining Room.
  • Uniform laundered and ready for you daily on property.
  • Free transport on Light Rail from Central to The Star.
  • $10/day parking available on property.
  • 30% staff discounts across our award-winning venues on all 3 of our properties.
  • Lifestyle and wellbeing discounts and benefits, including EAP & gym memberships.
  • Generous Paid Leave for primary and secondary carers.
  • The Star is an Employer of Choice for Gender Diversity awarded by WGEA.
  • Groupwide Diversity & Inclusion focus areas including LGBTQI, Multicultural, Gender and Indigenous.
  • Career development, training, and courses via The Star Academy – limitless career opportunities.
  • An organisation that values diversity, teamwork, and being your best self.

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