Business Development Manager

24 hours ago

Gold Coast, Queensland, Australia beBeeRetail Full time $50,000 - $70,000
Retail Operations Manager Job Description

We are seeking a highly skilled and experienced Retail Operations Manager to join our team. The successful candidate will be responsible for driving business development, controlling costs, and embedding a high performance culture in the business.

The Retail Operations Manager will be accountable for store performance against financial and Key Performance Indicator targets. They will also be responsible for managing all aspects of the store in line with the broader commercial strategy.

  • Deliver a high level of customer service both personally and within the team that meets company expectations and brand guidelines.
  • Ensure consistent high standards of customer service through ongoing effective team training and coaching.
  • Develop and drive initiatives to ensure a high level of customer service by regularly reviewing customer service results/feedback.
  • Maintain strong relationships with vendors and suppliers.
  • Effective management and resolution of escalated complaints to ensure customer satisfaction and mutually beneficial outcomes.
  • Maintain physical security of stock, assets, and team.
  • Control expenses and minimize stock loss shortage.
  • Manage store security, theft prevention, and report any security breaches and concerns.
  • Accurate and timely execution of monthly promotions.
  • Ensure staffing schedule delivers an optimal balance between service and cost efficiency.

The ideal candidate will have previous experience in a similar role or capacity, ideally within the premium Retail / Travel, FCMG or Hospitality Industry. They will be a proven leader capable of developing a high performing culture in a fast paced environment.

Key Skills and Qualifications:

  • Proven ability to influence at all levels in the business.
  • Demonstrates a thorough knowledge of managing a profit and loss with a keen understanding of strategic planning, forecasting, and financial analysis.
  • Well-developed communication and coaching skills and the ability to multi task.
  • Commercially astute and customer centric.
  • Proficient in MS Office applications and ERP systems.

Benefits:

This is a great opportunity for a highly motivated individual to take their career to the next level.

Other Responsibilities:

In addition to the above responsibilities, the successful candidate will be expected to perform other duties as required by the business.

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