Customer Service Specialist Opportunity

1 week ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $118,709 - $134,066
Customer Service Specialist Opportunity

We are seeking a highly skilled and motivated Customer Service Specialist to join our team. As the primary point of contact for both new and existing customers, you will be responsible for delivering exceptional customer service by addressing inquiries, resolving disputes, and proactively managing service requests.

About the Role

This is a dynamic position that requires strong attention to detail, problem-solving abilities, and a proactive approach to customer service. You will work closely with internal teams to coordinate bookings, action service variations, and ensure smooth day-to-day operations.

  • Main Responsibilities:
  • Deliver exceptional customer service by addressing inquiries, resolving disputes, and proactively managing service requests.
  • Process service variations, new bookings, and account updates while ensuring accuracy in customer records.
  • Action credits and coordinate dispute resolutions, maintaining accurate records in the Waste Issues Register (WIR).
  • Support internal teams, liaising with Sales, Operations, and Management to facilitate effective service delivery.
  • Assign new business leads to the sales team and ensure smooth communication between departments.
  • Maintain a high level of professionalism and confidentiality when handling sensitive customer information.
About Us

We are a leading provider of sustainable waste management solutions, committed to innovation and sustainability. We value efficiency, customer satisfaction, and continuous improvement, and we are looking for like-minded individuals to join our team.

What We Offer

We offer a dynamic and supportive work environment, opportunities for career growth and development, and a competitive salary package. If you are a customer-focused professional with strong communication and problem-solving skills, we encourage you to apply.

Required Skills and Qualifications:

  • Strong communication and problem-solving skills.
  • Able to manage multiple tasks while maintaining a high level of accuracy and attention to detail.
  • Experience in a customer service or administrative role, preferably in a fast-paced environment.
  • A proactive and solutions-driven mindset with a strong sense of accountability.
  • Confidence working with internal systems (training provided) and a willingness to learn.
Benefits

We offer a range of benefits, including:

  • Competitive salary package.
  • Opportunities for career growth and development.
  • A dynamic and supportive work environment.
  • Professional development opportunities.
How to Apply

If you are a motivated and experienced customer service professional looking for a new challenge, please submit your application.

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