Guest Experience Host

4 weeks ago


Port Macquarie, New South Wales, Australia Travel + Leisure Co. Full time
Deliver Exceptional Guest Experiences

We're seeking a skilled Guest Experience Host to join our team at Travel + Leisure Co. As a key member of our front desk team, you'll be responsible for providing exceptional customer service to our guests, ensuring their stay with us is nothing short of unforgettable.

Key Responsibilities:

  • Greet and register guests, providing personalized assistance and information about our resort and local attractions.
  • Manage front desk operations, including handling guest inquiries, resolving issues, and maintaining accurate records.
  • Collaborate with our team to deliver exceptional guest experiences, ensuring seamless communication and a high level of service.
  • Stay up-to-date on local events, attractions, and promotions, providing guests with insider knowledge and recommendations.

What We Offer:

  • A competitive hourly rate, plus performance-based incentives.
  • Discounted hotel stays across the world.
  • Subsidized Private Health Insurance (upon successful completion of probation period).
  • Professional development funding.
  • A dynamic and inclusive work environment that values growth and development.

Requirements:

  • Excellent communication and interpersonal skills.
  • Impeccable presentation and professional grooming standards.
  • High levels of computer literacy, with experience in PMS systems (Opera) a plus.
  • Ability to work a flexible schedule, including nights, weekends, and public holidays.

Why Travel + Leisure Co.?

We're a value-driven organization that promotes continual growth and development for our people. Our mission is simple: to put the world on vacation. Join us and be part of a global team that delivers exceptional experiences for millions of travelers worldwide.

We're an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class.


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