Customer Service Ambassador
6 days ago
Deliver Exceptional Guest Experiences
As a Guest Experience Host at Wyndham Destinations, you will be the first point of contact for our valued guests. Your warm and welcoming demeanor will set the tone for their entire stay, ensuring they feel at home in our beautiful resort.
Your Key Responsibilities
- Greet and register guests, providing them with a warm welcome and ensuring a smooth check-in process.
- Provide expert knowledge of the local area, recommending attractions and activities that will enhance their vacation experience.
- Manage front desk operations, including handling guest inquiries and resolving any issues that may arise.
- Work collaboratively with the resort team to deliver exceptional guest experiences and exceed expectations.
What We Offer
- A competitive hourly rate and performance-based incentives.
- Discounted hotel stays across the world.
- Subsidised Private Health Insurance (upon successful completion of probation period).
- Professional development funding.
- A dynamic and supportive work environment.
What We're Looking For
- A genuine passion for customer service and delivering exceptional guest experiences.
- Excellent communication and interpersonal skills.
- Enthusiasm, self-motivation, and a positive attitude.
- Immaculate presentation and professional grooming standards.
- High levels of computer literacy.
- Previous experience with a PMS system (Opera) is advantageous.
About Us
Wyndham Destinations is a leading vacation ownership company with a network of 51 resorts across the Asia Pacific region. We're committed to delivering exceptional guest experiences and exceeding expectations.
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