Guest Experience Host

3 weeks ago

Port Macquarie, New South Wales, Australia Wyndham Destinations Full time

We're seeking a skilled Guest Experience Host to join our team at Wyndham Destinations. As a key member of our front desk team, you'll be responsible for delivering exceptional customer service and creating memorable experiences for our guests.

Key Responsibilities:

  • Greet and register guests, providing them with a warm and welcoming experience
  • Provide information on local area attractions and activities
  • Complete all department-related paperwork and use communication equipment as needed

What We Offer:

  • A competitive hourly rate and performance-based incentives
  • Discounted hotel stays across the world
  • Subsidized Private Health Insurance (upon successful completion of probation period)
  • Professional development funding
  • Monthly, Quarterly, and Yearly Recognition Programs
  • Sign-on Bonus*

Requirements:

  • Genuine passion for customer service and the local area
  • Excellent communicator with strong interpersonal skills
  • Enthusiastic, self-motivated, and positive individual
  • Immaculate presentation and professional grooming standards
  • High levels of computer literacy
  • Previous experience with a PMS system (Opera) advantageous
  • Ability to recognize and solve problems in the workplace
  • Ability to work a flexible schedule, including nights, weekends, public, and school holidays

About Us:

Wyndham Destinations Asia Pacific develops, markets, and sells vacation ownership interests in a network of 51 resorts across Australia, New Zealand, Fiji, Bali, Thailand, Hawaii, Japan, and Europe. We serve more than 60,000 vacation owners in Club Wyndham South Pacific.

Our Culture:

At Wyndham Destinations, we're passionate about delivering exceptional experiences for our guests. We're a value-driven organization that promotes continual growth and development for our people. We're always looking ahead to what's next and how we can strengthen our business, its neighboring communities, and the customer experience.

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