Application Support Specialist

1 week ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $110,000

Job Summary

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  • We are seeking an Application Support Specialist to provide level 2/3 application support to business stakeholders and customers, ensuring critical enterprise applications run smoothly.">
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Key Responsibilities:

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  • Resolve IT application-related incidents and problems in line with SLA guidelines and procedures.">
  • Restore Application Service promptly and effectively, whilst maintaining close communications with stakeholders advising status/workarounds to minimise adverse effect on business operations.">
  • Monitor the availability, performance and throughput of supported IT applications and integrations.">
  • Identify and implement opportunities to improve service monitoring.">
  • Contribute to the continued development of IT Operations processes, procedures, standards, and application documentation.">
  • Proactively identify and implement efficiency gains and application availability improvements.">
  • Perform 24x7 on-call duties on a rostered basis in line with on-call guidelines, procedures, and policies.">
  • Contribute to lifecycle management initiatives such as application upgrades/decommissioning, security patching, certificate renewals/key rotation etc.">
  • Contribute to asset management initiatives to uplift business functionality of Maximo application.">
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Requirements:

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  • Strong problem-solving skills and ability to conceptualise complex IT systems.">
  • Excellent time management and organisational skills.">
  • Broad knowledge of application systems, operating systems and cloud services.">
  • ITIL Certification or equivalent experience.">
  • Experience with ServiceNow/Jira.">
  • Ability to define processes and document procedures.">
  • Effective communicator.">
  • Approachable interpersonal and people management skills.">
  • Computer Science or related tertiary degree.">
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Benefits:

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  • Opportunity to work in a collaborative culture.">
  • Chance to make lasting and positive changes in cities and communities.">
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