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Digital Operations Leader

2 weeks ago

Ryde, Australia beBeeDelivery Full time $140,000 - $150,000
Leadership Role in Digital Fulfilment

This leadership position offers strategic oversight and hands-on impact, focused on delivering exceptional customer experiences for fulfilments.

You will be responsible for tailoring and improving delivery experiences, preserving positive customer interactions throughout the purchase-to-delivery journey.

  • Lead digital operations to maximise efficiency, driving improvements across key processes and systems
  • Develop and document efficient fulfilment processes, training team members to excel in their roles
  • Maintain high service levels across fulfilment hubs, ensuring accurate order picking and packaging
  • Collaborate with teams to resolve issues promptly within agreed service standards
  • Transform data into actionable insights, creating recommendations that enhance customer experience
  • Motivate your team towards organisational goals, empowering them with skills, confidence and knowledge to succeed
About This Position

You will work closely with cross-functional teams, including logistics, customer care, marketing and sales to ensure seamless delivery of customer orders. You will also be responsible for managing stakeholder relationships, building partnerships to improve operational capabilities.

Your Key Responsibilities

Deliver complex projects and initiatives, leading cross-functional teams to achieve business objectives

What We Offer

We offer a competitive salary package, generous benefits and opportunities for career growth and development. You will enjoy flexible working arrangements, allowing you to balance work and life effectively.