Airport Customer Service Representative

4 days ago

Brisbane, Queensland, Australia beBeeCustomerService Full time $80,000 - $130,000
Job Opportunity

We are seeking a motivated and customer-focused individual to join our team at the airport.

About the Role
  • The successful candidate will work closely with our team to ensure smooth airport operations.
  • Greeting customers warmly, processing travel documents, assigning seats, and issuing boarding passes are key responsibilities of this role.
  • The candidate must also be able to assist with gate boarding procedures, manage passenger marshalling, and respond to disruptions as needed.
Key Responsibilities
  1. Greet customers: Provide exceptional customer service by greeting passengers warmly.
  2. Process travel documents: Verify the accuracy of travel documents and assign seats accordingly.
  3. Manage baggage: Issue boarding passes and baggage reclaim vouchers as required.
  4. Assist with gate boarding procedures: Ensure a smooth transition from check-in to boarding.
  5. Respond to disruptions: Manage disruptions such as flight delays or cancellations.
Benefits
  • Competitive pay rates: Above the Award rate.
  • Hourly base rate: $27.01 exclusive of shift penalties and superannuation.
  • Superannuation contributions: 12%.
  • Shift penalties: Paid for early morning, evening, and overnight shifts.
  • Weekend pay: Time and a half on Saturdays, double time on Sundays.
  • Uniform: Company-provided uniform.
  • Training: Comprehensive paid training and enrolment in a Cert III course.
  • Fatigue management strategies: Implemented to ensure employee well-being.
  • Roster flexibility: Rosters published two weeks in advance offering flexibility for work-life balance.
  • Internal promotions: Opportunities for internal promotions and secondments.
  • Employee Assistance Program: A supportive program for employees.
Selection Criteria
  • Safety Awareness: Demonstrate a proactive approach to safety.
  • Attention to Detail: Maintain a high level of accuracy in all tasks.
  • Team Collaboration: Work effectively within a team.
  • Punctuality and Reliability: Show reliability and punctuality.
  • Adaptability: Adapt to changing priorities and conditions.
  • Cultural Sensitivity: Treat everyone with dignity and respect.
  • Language Skills: Proficiency in any second language is advantageous.
Essentials
  • Professional appearance: Maintain a professional appearance and demeanour.
  • English proficiency: High proficiency in spoken and written English.
  • Computer skills: Proficient computer skills.
  • Drug test: Pass a drug test (cost reimbursed after 6 months).
  • ASIC card: Obtain an ASIC card (cost reimbursed after 6 months).
  • Flexibility: Flexible to work a rotating roster, including weekends and Public Holidays.
  • Shifts: Capable of working shifts between 4-10 hours per day.
  • Availability: Commitment to a minimum of 40 hours per fortnight.
  • Training: Availability for 2 weeks of full-time paid training.
  • Diversity and Inclusion: Oceania Ground Force fosters a diverse and inclusive workplace.
How to Apply
  1. Complete the requested work history and education/qualifications information on the application page.
  2. Detail any certificates or license(s) information under the education section.
  3. Meet the selection criteria and commit to the essentials required to join our team.
  4. Apply by clicking the Apply Now button.

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