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Guest Relations Ambassador

2 months ago

Sydney, New South Wales, Australia Marriott Full time
Job Summary

We are seeking a highly motivated and customer-focused Guest Relations Officer to join our team at the Sydney Harbour Marriott Hotel at Circular Quay. As a key member of our Rooms & Guest Services Operations team, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Prepare the Executive Lounge for service, ensuring a warm and welcoming environment for our guests.
  • Greet and bid farewell to guests, providing a personalized and attentive service experience.
  • Answer phone calls and respond to guest inquiries in a timely and professional manner.
  • Monitor and replenish food and beverage items, ensuring a seamless service experience.
  • Complete daily tasks, including restocking and cleaning, to maintain a high level of cleanliness and organization.
  • Maintain positive relationships with colleagues and external vendors, ensuring a collaborative and supportive work environment.
  • Adhere to responsible service of alcohol practices and ensure a safe and enjoyable experience for all guests.
  • Provide exceptional service to each guest, responding to their individual needs and preferences.
  • Inspect and maintain the overall cleanliness and appearance of the Executive Lounge, ensuring it meets our high standards.
  • Clear and sanitize tables and chairs, ensuring a clean and welcoming environment for our guests.
  • Communicate with colleagues and management to ensure seamless service delivery and guest satisfaction.
Requirements
  • A warm and welcoming demeanor, with excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment, with a high level of energy and motivation.
  • Previous experience in the hospitality industry, with a focus on customer service and relations.
  • Knowledge of responsible service of alcohol practices and procedures.
  • Australian working rights and a valid passport.
  • Ability to work a variety of shifts, including evenings and weekends.
  • Physical ability to stand, sit, or walk for extended periods, with the ability to lift and move objects up to 10-15kg.
What We Offer
  • A competitive salary and benefits package.
  • Opportunities for career growth and development within the Marriott International portfolio.
  • A dynamic and supportive work environment, with a focus on teamwork and collaboration.
  • Discounted room rates and food and beverage privileges at participating Marriott International hotels worldwide.
  • Recognition and rewards programs to recognize and reward outstanding performance.

Marriott International is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from candidates who share our values and are passionate about delivering exceptional service to our guests.