IT Infrastructure Specialist

5 hours ago


Canberra, ACT, Australia Leidos Full time
About Leidos

We're a company that's passionate about making a difference in the world. With a 50-year history and 37,000 employees, we're a global leader in innovation and delivery. Our Australian team of 1,800 employees is agile, growing fast, and building a reputation for excellence.

We invest in our people, promoting from within and providing opportunities for growth and development. If you're seeking a challenging and rewarding career, we encourage you to apply.

Job Summary

We're seeking an experienced IT Infrastructure Specialist to join our team. As an End User Services Administrator, you'll play a critical role in supporting and maintaining our large enterprise environment. This is a high-performance team that works across a wide range of technologies, and we're looking for someone with a strong background in Microsoft technologies, desktop and laptop hardware, and networking.

Key Responsibilities
  • Install, configure, and maintain computer systems and operating systems and services.
  • Troubleshoot and resolve technical issues, including fault remediation activities.
  • Create and maintain various AD Account types.
  • Develop and update process documentation, knowledge base articles, and Standard Operating Procedures.
  • Provide subject matter expertise to users and key business stakeholders.
  • Offer deskside user support for various applications and Citrix-based environments.
  • Install and configure standard company software packages and applications using customised in-house toolsets.
  • Assist users with data backup and recovery.
  • Investigate and resolve user requests and problems related to the recent PC Migration Project.
Requirements

We're looking for someone with a strong understanding of ITIL processes and experience with the following tools and methodologies:

  • Microsoft technologies (Windows 10, Office, Teams)
  • Desktop and laptop hardware (HP, Dell)
  • Cisco Phones
  • Skype for Business
  • Highly desirable skills in Windows Server, Exchange, O365, Networking
  • LRS
  • Active Directory, DNS, and Group Policy
  • PowerShell
  • MECM
  • Ivanti

Please note that we don't expect you to be an expert in all areas listed above. If you meet a few, we still encourage you to apply.

Additional Information

This role requires the successful applicant to be an Australian Citizen and hold a current NV-1 security clearance. We're an equal opportunities employer and welcome applications from diverse candidates. We're committed to creating a truly inclusive workplace and look forward to welcoming you to our team.



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