Customer Service Specialist

2 weeks ago

Melbourne, Victoria, Australia Nes Fircroft Full time

NES Fircroft are currently recruiting for a customer service specialist for a leading solar manufacturer in Melbourne.

This is an exciting opportunity for an experienced adminstrator with SAP experience to join a growing engineering business.

**Responsibilties**
- Responsibility for general internal indirect purchasing and supply chain activities for local requirements
- Processing customer product returns in a timely manner
- Manage the transport and logistics process for local and global incoming and outgoing freight deliveries
- Responding to customer inquiries efficiently with confidence and professionalism ensuring a positive customer experience
- Delivering effective solutions to customers with order-related queries by coordinating with internal resources to resolve any issues.
- Monitoring delivery of sales and purchase orders, inquiry resolution and support for any necessary escalation.
- Managing product sales stock levels including reordering as required to ensure that customer orders can be fulfilled
- Weekly sales & invoicing reporting for Country Manager and Financial Controller
- Identifying improvement areas in business processes and implementing solutions
- New local staff onboarding
- Arrange office functions and meetings as directed
- Corporate travel bookings & management

**Background**
- Sound knowledge of SCM, transport and logistics processes.
- Responsive and proactive behavior; demonstrated responsibility for and ownership of customer issues.
- A collaborative, solutions-oriented approach and strong communication skills.
- More than 2 years of experience in relevant industry working as a Customer Service Specialist.
- Extensive knowledge of MS Office and SAP ERP systems.
- Demonstrated ability to manage others and influence to resolve issues and deliver a superior customer experience

With over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the Oil & Gas, Power & Renewables, Infrastructure, Life Sciences, Mining, Automotive and Chemicals sectors worldwide.With more than 100 offices in 45 countries, we are able to provide our clients with the engineering and technical expertise they need, wherever and whenever it is needed. We offer contractors far more than a traditional recruitment service, supporting with everything from securing visas and work permits, to providing market-leading benefits packages and accommodation, ensuring they are safely and compliantly able to support our clients.

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