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Customer Service Representative

2 months ago


Derrimut, Victoria, Australia Beacon Lighting Full time
About Beacon Lighting

Beacon Lighting is Australia's leading specialist retailer of lights, ceiling fans, and light globes, with over 120 stores nationwide. We're driven by a passion to improve the homes and lives of our customers by creating innovative and environmentally friendly products.

The Role

We're seeking a Customer Care guru to join our team at our Store Support Centre in Derrimut. This role involves responding to customer enquiries related to after-sales services, arranging repairs or replacements under warranty, and providing exceptional customer service.

About You

To succeed in this role, you'll need:

  • Strong decision-making skills
  • Excellent communication and organisational abilities
  • Ability to work independently and as part of a team
  • Intermediate computer skills
  • Demonstrated customer service skills
What We Offer

In return for your hard work, we offer a competitive salary package, generous product discounts, and a supportive team culture. This role also offers flexible working arrangements, enabling significant time working from home. As an ASX-listed company, we've been constantly evolving and striving for success for over 50 years.