Service Support Officer
3 weeks ago
HammondCare At Home is seeking a highly organized and customer-focused Service Support Officer to join our frontline care team. As a key member of our team, you will provide reliable office-based support for Care Managers, clients, and their representatives.
Key Responsibilities:- Manage administrative tasks related to care workers, including timesheets, ordering personal protective equipment, and care worker equipment.
- Process staff and client changes, payroll, and client documentation, in consultation with Care Managers.
- Ensure accurate documentation of client contact in the client management system and report to relevant Case Managers as necessary.
- Manage incoming enquiries promptly and escalate as required.
- Perform administrative tasks related to clients, including taking phone calls, ordering stock and equipment, filing, and preparing documentation for client assessments.
- Background or experience in administration with demonstrated customer service skills.
- Commitment to excellence in customer service principles to ensure consistent provision of exceptional service to internal and external stakeholders.
- Excellent oral and written communication skills, with the ability to record, report, and maintain information.
- Demonstrated ability to use initiative and problem-solve with limited supervision.
- Ability to work independently and as part of a team.
HammondCare specialises in Aged and Dementia Care, Palliative Care, Rehabilitation, Mental Health services for older people, and other related Health and Aged Care services. We strive to embed evidence-based best practices in our services and provide these through Home Care, Sub-Acute Hospitals, and Residential Aged Care.
Benefits:- Maximise your take-home pay with NFP salary packaging.
- HammondCare offers excellent training and career development opportunities.
- Full training is provided, with local offices, local managers, and a 24/7 support line.
- Paid Bonus Schemes, including Refer a Friend.
- Supportive arrangements during the pandemic, including COVID-19 Special Leave if required to isolate, additional paid screening time each shift, and full supply of all PPE.
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Service Support Officer
2 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin our team at HammondCare At Home as a Service Support Officer, where you will play a key role in providing reliable office-based support for our Care Managers, clients, and their representatives.About the RoleThe Service Support Officer is a permanent full-time position located at our HammondCare At Home office in Port...
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Service Support Officer
4 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin our team at HammondCare At Home as a Service Support Officer, where you will play a key role in providing reliable office-based support for our Care Managers, clients, and their representatives.About the RoleThe Service Support Officer is a permanent full-time position located at our HammondCare At Home office in Port...
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Service Support Officer
3 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin our team at HammondCare At Home as a Service Support Officer, where you will play a vital role in providing reliable office-based support to our Care Managers, clients, and their representatives.About the Role:Manage administrative tasks related to care workers, including timesheets, ordering personal protective...
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Service Support Officer
1 week ago
Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin our team at HammondCare At Home as a Service Support Officer, where you will play a vital role in providing reliable office-based support to our Care Managers, clients, and their representatives.About the Role:Manage administrative tasks related to care workers, including timesheets, ordering personal protective...
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Service Support Officer
2 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin HammondCare At Home as a Service Support Officer and play a vital role in our frontline care team. As a key member of our team, you will provide reliable office-based support to Care Managers, clients, and their representatives.Key Responsibilities:Manage administrative tasks related to care workers, including...
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Service Support Officer
2 weeks ago
Port Macquarie, New South Wales, Australia HammondCare Full timeJob Title: Service Support OfficerJoin HammondCare At Home as a Service Support Officer and play a vital role in our frontline care team. As a key member of our team, you will provide reliable office-based support to Care Managers, clients, and their representatives.Key Responsibilities:Manage administrative tasks related to care workers, including...
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Service Support Officer
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Service Support Officer
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