Administrative Support Specialist
3 weeks ago
**Job Summary**
Remote Staff is seeking an experienced Administrator to join our team. As a key member of our marketing operations team, you will be responsible for setting up and managing our Monday.com platform, providing customer service and sales support, and assisting with project management and data analysis.
**Key Responsibilities**
* Implement and manage Monday.com for sales and marketing CRM and project workflow purposes.
* Design and develop Monday.com dashboards and deliver comprehensive monthly reports.
* Implement and manage Monday.com learning management resources.
* Research tasks when required.
* Manage leads and sales, which involves keeping track of leads, recording them into Monday.com and following up with emails, meetings or phone calls.
* Respond to client technical enquiries such as email, web, domain and design questions, queries or concerns.
* Manage and maintain monthly website hosting clients websites which involves attending to technical request and content management updates.
* Attend and contribute to staff and client meetings when requested.
**Performance Metrics**
* Launch Monday.com dashboard by August 30th 2024.
* Develop 3 Monday.com learning management boards per month.
* Respond to client technical enquiries within an average time frame of 48 hours.
**Requirements**
* At least 3 years of working in an administration role.
* Proficient and experienced in Project Management.
* Proficient and experienced in using Monday.com.
* Experienced in research.
* Experienced in sales role, prior experienced accepted.
* Experienced in Customer Service, prior experience accepted.
About The Client:
Remote Staff is a 100% Australian Aboriginal-owned creative marketing consultancy that provides quality communication strategies, social media management, workshops, videography, design, branding, print, marketing, and website development services to clients.
About The Role:
We are looking for an Administrator who will set-up our Monday.com platform and will be the POC/Subject-matter Expert any system concerns. This role will help the Marketing team in administration, customer service, project management and sales support.
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