Golf Shop Retail Manager

4 days ago

Sydney, New South Wales, Australia beBeeRetail Full time $85,000 - $95,000

Job Overview

We are seeking a highly skilled and experienced Retail Operations Manager to oversee the day-to-day activities of our professional golf shop and ensure the smooth functioning of our facilities.

Key Responsibilities
  • Manage retail operations, including both in-store and online channels, to drive sales growth and customer satisfaction.
  • Supervise and train a team of up to 15 staff members, ensuring effective coordination of retail and facilities functions.
  • Oversee stock management, including ordering, receiving, inventory tracking, and visual merchandising, to maintain optimal product levels.
  • Collaborate with suppliers to select seasonal product ranges, negotiate pricing, and plan promotions to drive revenue growth.
  • Develop and monitor budgets, conduct financial forecasting, and implement cost-effective practices across retail and facility areas.
  • Coordinate maintenance, cleanliness, and presentation of club facilities, including engaging external contractors as needed.
  • Responsible for managing the online retail shop, including website updates, stock control, and processing customer orders and deliveries.
  • Maintain compliance with workplace health and safety standards, including participation in first aid, fire safety, and emergency response training.
  • Lead marketing and communication efforts via social media and weekly newsletters to promote retail offerings and drive customer engagement.
  • Ensure a high level of customer service and satisfaction across all member and guest interactions, both in-store and online.

Essential Criteria

  • Minimum of 3 years' relevant experience in a similar role, ideally within a retail, hospitality, or sports facility setting.
  • Demonstrated ability to manage both retail and operational aspects of a business.
  • Strong leadership and interpersonal skills, with experience managing and training staff.
  • Competence in stock control, budgeting, and customer service management.
  • Familiarity with digital marketing tools and online retail platforms.
  • Sound knowledge of workplace safety and facility operations.

Desirable

  • Formal qualifications in Business, Retail Management, or a related discipline.
  • Experience in the golf industry or with golf-specific merchandise is highly regarded.

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