Implementation Specialist

3 weeks ago


Sydney, New South Wales, Australia Rippling Full time
About the Opportunity

Are you passionate about delivering exceptional customer experiences and driving business growth? We're seeking a skilled Implementation Manager to join our team at Rippling, a cutting-edge technology company revolutionizing the way businesses manage their HR and IT systems.

Job Summary

We're looking for a highly motivated and experienced professional to lead the implementation of our global all-in-one Employee Management Platform for our Enterprise customers. As an Implementation Manager, you will be responsible for ensuring seamless onboarding experiences, managing customer expectations, and driving adoption of our platform.

About Rippling

Rippling is a San Francisco-based company that has raised $1.4B from top investors and was named one of America's best startup employers by Forbes. We prioritize candidate safety and are committed to fostering a collaborative work environment and company culture.Key Responsibilities

  • Partner with Enterprise customers to understand their use cases and implement our Global all-in-one Employee Management Platform
  • Set and manage customer expectations, de-escalate concerns effectively, and drive customer timelines & adoption
  • Collaborate with internal teams to improve processes and products, and live and breathe Rippling's company values
About You

To succeed in this role, you'll need:

  • Minimum 2 years of experience with Australian based Payroll, HR, and/or Finance domains
  • Demonstrated knowledge of Australian labour laws and payroll requirements, particularly Modern Awards and enterprise agreements
  • Proven project management experience deploying multiple projects simultaneously, on time, and in a fast-paced environment
What You'll Get

In exchange for your skills and expertise, we offer:

  • An estimated salary of $120,000 - $150,000 per annum, depending on experience
  • A dynamic and supportive work environment
  • Ongoing training and development opportunities


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