Process Specialist

2 weeks ago

Hobart, Tasmania, Australia beBeeProcess Full time $96,503 - $108,869

About Aged Care Quality and Safety Commission.

The Commission maintains aged care system integrity, enhancing older people lives. They regulate Australian Government aged care services across most capital cities.

Joining the Commission offers a significant opportunity to contribute to major reforms, improving aged care in Australia. You will safeguard and protect older Australians receiving aged care services.

About the Team

The team supports Regulatory Operations Division by undertaking quality assurance activities, providing recommendations for improvements to policies, processes, systems and training. The team prepares and maintains process documents, provides division-specific system support and manages ROD system improvement requirements and data integrity.

About the Role

This position is responsible for developing, implementing and maintaining operational process documents, incorporating quality assurance review findings into these documents. This work aims to support ROD in regulating effectively and implementing strategies that enhance efficiency and effectiveness of provider registration, audit, compliance and enforcement activities.

Key Responsibilities:

  • Develop, review and continuously improve ROD's operational process documents to ensure compliance with legislative, financial and administrative frameworks.
  • Contribute to development and review of Commission-wide policies and resources, providing high-quality input that incorporates operational insights, legislative understanding and stakeholder perspectives.
  • Maintain various ROD registers (e.g. legal advice register, policy document register), ensuring accuracy, accessibility and compliance with recordkeeping and governance standards.
  • Develop subject matter expertise and interpret relevant legislation, providing analysis, insights and guidance on their implications for ROD operations, contributing to development of processes that support compliance and mitigate risk.
  • Respond to ad-hoc requests for process-related information and resources, exercising sound judgement, effective prioritisation and discretion to ensure timely and appropriate outcomes that meet operational and strategic needs.
  • Communicate effectively with internal stakeholders to foster collaboration, promote teamwork, advance ROD initiatives and support cross-functional coordination.
  • Identify opportunities for innovative ways of working, evaluating and implementing improvements that enhance operational efficiency, clarity and quality of work.
  • Contribute to change planning, guide process implementation and assist colleagues to adapt to evolving priorities and ways of working or change management activities.
  • Manage workflow and priorities independently subject to limited direction, maintaining accurate records and timely delivery of high-quality work outputs.
  • Actively participate in Commission's performance and development framework activities, engaging with relevant policies, identifying and pursuing professional development opportunities and supporting peers in their growth and capability uplift.

Benefits:

This role offers a challenging and rewarding opportunity to make a positive impact on the lives of older Australians. If you are passionate about quality and safety, and enjoy working collaboratively as part of a dedicated team, this could be the ideal role for you.

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