Customer Experience Design Lead

1 week ago

Perth, Western Australia beBeeCustomerEngagement Full time $100,000 - $120,000

**Job Overview**

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Our organisation is a purpose-driven entity, committed to ensuring all Western Australians have access to secure, reliable, and sustainable energy. We are currently seeking a talented professional to join our team as a Customer Engagement Specialist.

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**Key Responsibilities**

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  • Design and deliver educational experiences to increase engagement and drive key learning outcomes for our customers.
  • Collaborate with internal stakeholders to understand operational objectives and targets.
  • Negotiate mutually beneficial sponsorships and partnerships within community and industry.
  • Develop and deliver brand experiences to drive likeability, engagement and energy literacy amongst our residential customers.
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**Requirements**

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Degree-level qualifications in communications, media, public relations, marketing or related discipline.

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Considerable experience and demonstrated capability to deliver strategic stakeholder and community engagement programs, sponsorships and partnerships, advice and support in a large organisation.

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5-8 years' experience in designing, managing and delivering engagement initiatives.

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Demonstrated experience in program development using data and design thinking principles.

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Demonstrated experience in developing and delivering digital engagement initiatives.

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**Benefits**

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We offer a wide range of benefits designed to help you balance your work and home life, support your health and wellbeing along with having access to professional development opportunities.

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Flexible work arrangements

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Paid parental leave for primary and secondary caregivers

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Other leave options including reproductive and purchased annual leave

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Volunteer leave so you can give back to your community

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Learning and development opportunities

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**Inclusion and Diversity**

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We believe in creating an inclusive and diverse workplace where everyone can thrive and feel a true sense of belonging. We're proud to be recognised as an inclusive employer by the Diversity Council of Australia.

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**Section 51**

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As a measure to achieving equality, Section 51 of the Equal Opportunity Act 1984 (WA) and section 8(1) of the Racial Discrimination Act 1975 (Cth) will apply to this vacancy. We welcome applications from anyone who has the demonstrated skills and experience to successfully perform this role.

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