Program Manager for Delivery Excellence

18 hours ago


Sydney, New South Wales, Australia Amazon Full time
Job Summary
We are seeking an experienced Senior Program Manager to join our Delivery Experience team and support the rapid growth of our DSP program. This is an excellent opportunity for someone who enjoys ambiguity and designing experiments to validate partner experience initiatives, while analyzing and solving complex problems and managing competing priorities simultaneously.

Responsibilities
• Work across program, product, and tech teams to build and implement initiatives that enhance the partner experience.
• Implement processes and tools to draw insights from data, analyze, and solve partner experience problems at their root cause.
• Understand and react to partner sentiment and needs to escalate pain points, recommend product changes, and seek new opportunities to gain feedback through existing channels.
• Build accountability mechanisms with business teams to drive continuous improvement activities that elevate the overall partner experience, from big rocks to paper cuts.
• Own the definition and delivery of program improvements that fix defects and reduce partner operational complexity.
• Effectively manage cross-functional high-impact projects, aligning teams on program goals and driving execution.

About Amazon
At Amazon, our mission is to be the most customer-centric company on earth, providing our customers with the best experience possible. We aim to deliver each package, regardless of size, to our customers when and where they need them, as quickly, accurately, and cost-effectively as possible, through a choice of innovative delivery options.

  • Sydney, New South Wales, Australia Amazon Full time

    About the JobAmazon is revolutionizing the delivery experience with its Amazon Flex platform, combining technology and human-centered solutions to create opportunities for independent delivery partners while ensuring reliable service for customers. We are passionate about enhancing both partner and customer experiences through our innovative delivery...


  • Sydney, New South Wales, Australia SKL Technology Full time

    About the RoleSKL Technology is seeking a highly skilled Technical Delivery Manager to join our team in the Health Insurance industry. As a key member of our delivery team, you will be responsible for facilitating the team's workflow and driving continuous improvement initiatives.This 12-month contract with an option for extension offers a hybrid working...


  • Sydney, New South Wales, Australia NGS Super Full time

    About NGS SuperWe are a National Public Offer Industry Fund Focused on the Education and Community Sectors.We Provide Exceptional Member-Oriented Service and Ensure Our Members' Best Financial Interest.The RoleThis Permanent, Full-Time Role Delivers Personalised Service and Operational Efficiency by Ensuring Full Delivery of NGS's Administration Supplier...


  • Sydney, New South Wales, Australia Qantas Full time

    Company OverviewFounded in the Queensland outback in 1920, Qantas has grown to be Australia's largest regional, domestic, and international airline. The Group operates two complementary airline brands — Qantas and Jetstar — offering regional, domestic, and international services.Job DescriptionThe Operations Delivery Lead plays a critical role in...


  • Sydney, New South Wales, Australia Seven Consulting Full time

    We are seeking an experienced PMO Specialist to join our team. As a key member of our program delivery function, you will work closely with our clients to deliver high-quality project delivery and PMO services.About the RoleThe successful candidate will be responsible for:Developing integrated program schedules using industry-leading tools.Providing schedule...


  • Sydney, New South Wales, Australia OurPath Full time

    Project Delivery Specialist - Agile ExcellenceWe're seeking a highly skilled Project Delivery Specialist to join our delivery team at OurPath. In this role, you'll be responsible for delivering high-quality solutions using Agile methodologies.About the RoleThis role is ideal for someone with a strong delivery background in Agile environments, coupled with a...


  • Sydney, New South Wales, Australia ENGINEERINGUK Full time

    Role OverviewYou will be responsible for managing large-scale initiatives across organizations, driving continuous improvement and operational excellence. This role requires a strong analytical mindset, excellent communication skills, and the ability to influence stakeholders.Key ResponsibilitiesManage projects from inception to delivery, ensuring successful...


  • Sydney, New South Wales, Australia Australia and New Zealand Banking Group Limited Full time

    We're seeking a Delivery Excellence Lead to join our Technology team at the Australia and New Zealand Banking Group Limited. In this role, you'll be responsible for overseeing the operational delivery and performance of a portfolio of applications and platforms.The ideal candidate will have expertise in escalation procedures, incident management, and other...


  • Sydney, New South Wales, Australia eFinancialCareers Ltd. Full time

    About the JobWe are seeking a talented Data Delivery Excellence Specialist to join our team at eFinancialCareers Ltd.The successful candidate will be responsible for driving excellence in data delivery, working closely with cross-functional teams to improve processes and enhance customer satisfaction.Key ResponsibilitiesProcess Improvement: Identify areas...


  • Sydney, New South Wales, Australia Tideri Jobbörse Full time

    Welcome to Tideri Jobbörse!About the RoleWe are currently looking for an experienced professional to fill the position of EPMO CoE Lead. As a key member of our Enterprise Centre of Excellence, you will be responsible for providing guidance and leadership to the team, driving the continuous enhancement of project management methodologies, standards, and...


  • Sydney, New South Wales, Australia Beca Corporate Holdings Limited, Full time

    Beca Corporate Holdings Limited is committed to creating resourceful, smart solutions that make everyday better for our clients, people and community. As a Delivery Excellence Specialist, you will play a key role in delivering high-quality work in direct communication with our clients. With a focus on either Energy (Power), Defence and Water sector related...


  • Sydney, New South Wales, Australia Schneider Electric - Global Full time

    Key ResponsibilitiesSupport forecasting requirements of key customersDevelop proactive supply chain and logistics strategies to increase speed to deliver while de-risking inventory requirementsOversee supply chain and procurement activities to ensure timely and cost-effective deliveryFoster strong relationships with customers, panel builders, contractors,...


  • Sydney, New South Wales, Australia iMile Delivery Full time

    iMile Delivery is a leading last-mile logistics company, providing innovative delivery solutions across multiple regions. As we expand our operations in Australia, we seek a skilled Procurement Specialist to manage sourcing, vendor relationships, and procurement processes efficiently.Job Description:Sourcing and Negotiation: Develop and execute procurement...


  • Sydney, New South Wales, Australia NSW Health Full time

    NSSW Health is a leader in the healthcare industry, with a commitment to innovation, creativity, and excellence.About UsWe pride ourselves on being a dynamic and inclusive workplace, fostering a culture of collaboration, openness, respect, and empowerment.About The RoleWe are seeking a highly skilled and motivated Project Officer to join our team and take on...


  • Sydney, New South Wales, Australia Pegasystems Full time

    About UsPegasystems is a leading technology provider committed to delivering exceptional solutions. Our team of experts works closely with clients to ensure successful project delivery and customer satisfaction.Job ResponsibilitiesAs a Project Delivery Leader, your primary focus will be on project planning, execution, and management. You will lead...

  • Project Director

    3 days ago


    Sydney, New South Wales, Australia ClearCompany Full time

    Company OverviewClearCompany has partnered with a specialist manufacturing and project delivery contractor to find an experienced Project Director - Delivery Excellence.Job Description:As Project Director - Delivery Excellence, you will be responsible for the successful execution of all projects, ensuring they are delivered on time, within budget, and to the...

  • Delivery Manager

    2 days ago


    Sydney, New South Wales, Australia ClearCompany Full time

    About Our OrganizationAustralian Payments Plus (AP+) aims to revolutionize the payments landscape in Australia. We focus on developing innovative solutions that cater to the diverse needs of Australian businesses, government, and consumers.Our products include the domestic debit network, real-time payments infrastructure, secure bill payments, digital...


  • Sydney, New South Wales, Australia Aptitude Software Full time

    **About the Role:**Aptitude Software is seeking a highly skilled Service Delivery Manager to lead our Assure offering, ensuring seamless delivery according to contractual obligations.As a Service Delivery Manager, you will be responsible for onboarding clients, managing relationships with a 'Client First' attitude, and becoming a trusted advisor and...


  • Sydney, New South Wales, Australia Datacom Full time

    Company OverviewDatacom is a leading IT professional services supplier in Australia and New Zealand, committed to making a difference in people's lives. Our dynamic and agile culture fosters collaboration, innovation, and growth.Job DescriptionWe are seeking a highly skilled Senior Service Delivery Manager to join our team. As a key member of our service...


  • Sydney, New South Wales, Australia Commonwealth Bank Full time

    Key ResponsibilitiesPartner with Pace Crews to deliver changes required to uplift the customer experience across our business teams.Lead the end-to-end delivery of initiatives and projects that enable our frontline teams.Facilitate change management activities, ensuring the changes are successfully embedded in frontline teams.Utilise various data points to...