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Delivery Excellence Specialist

1 week ago

Sydney, New South Wales, Australia Commonwealth Bank Full time

Key Responsibilities

  • Partner with Pace Crews to deliver changes required to uplift the customer experience across our business teams.
  • Lead the end-to-end delivery of initiatives and projects that enable our frontline teams.
  • Facilitate change management activities, ensuring the changes are successfully embedded in frontline teams.
  • Utilise various data points to contribute to the improvement of the customer's experience.
  • Use your knowledge of frontline operations and customers to support Crews to identify and solve for customer breakpoints.