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Housing Advocate Specialist
2 weeks ago
Your role within Housing and Homelessness Services plays a vital part in providing immediate assistance to individuals and families at risk of homelessness. This work has a direct, positive impact on people's lives.
Key Responsibilities:- Support clients experiencing homelessness by understanding their unique housing needs
- Process high and very high need social housing applications and transfers in a timely manner
- Develop strategic partnerships with stakeholders to enhance customer outcomes and processes
- Oversee team activities, exercising delegation as required for optimal performance
- Engage directly with customers who are rough sleeping, addressing their specific challenges
- Maintain a safe and healthy work environment, adhering to workplace health and safety policies
- Employ active listening skills to understand customers and stakeholders, fostering a strong customer-focus
- Demonstrate adaptability in managing competing demands and handle uncertainty effectively
- Share knowledge and experience through coaching, mentoring, and professional development
- Communicate clearly and concisely in written and verbal interactions
- Exhibit professionalism, ethics, and cultural sensitivity in all aspects of the role
A mandatory requirement is holding a valid Class C driver's license, as travel will be required including overnight stays.
