Community Housing Officer

2 weeks ago

Mackay, Queensland, Australia Troocoo Full time
The Company

For over 50 years, our client has been a trusted provider of support services across Queensland, working in collaboration with the community and all levels of government. With a dedicated workforce of more than 3,000 employees and volunteers, the organisation operates from over 200 service sites, positively impacting the lives of over 100,000 people each year. Their services span Disability & Mental Health, Aged & Home Care, and Specialist Family Support.

The Opportunity

Our client is currently seeking experienced Community Housing Officers to join their Emergency Housing team based in Hervey Bay. These are full-time roles offering the chance to contribute to meaningful change for individuals facing housing instability. Successful candidates will play a key role in delivering holistic, person-centred support to clients in crisis.

Key Responsibilities
  • Conduct comprehensive initial assessments and develop individualised case plans
  • Monitor and adjust case plans in line with client progress and evolving needs
  • Provide immediate crisis support and connect clients with relevant external services
  • Collaborate with real estate professionals to support clients' housing outcomes
  • Manage a portfolio of ten residential properties, including inspections and tenancy transitions
  • Liaise with key stakeholders such as Police, Child Safety, Corrections, Youth Justice, Public Guardian, and educational institutions
  • Deliver coordinated, wraparound services to support client wellbeing and long-term stability
  • Promote independent living skills including budgeting, daily routines, and shared responsibilities
  • Use sound judgment to determine when to escalate matters to specialist services
Candidate Requirements
  • Qualifications in Mental Health, Social Work, or Community Services (highly regarded)
  • Experience working with individuals experiencing or at risk of homelessness
  • Strong understanding of the complex needs
  • Proven experience in case management, particularly with high-needs or vulnerable populations

To apply or to find out more please email jacqueline.mcenerney@troocoo.com or call 1300 690 147.

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