Low Value Claim Specialist

5 days ago


Sydney, New South Wales, Australia beBeeClaimHandler Full time $80,000 - $120,000

Claim Handler Role

The primary goal of this position is to produce high-quality work results on a portfolio of low-value claims through immediate contact and effective investigation, reserving, and adjustment of claims incurred by insureds or third parties.

Key Responsibilities:

  • Manage liability claims in accordance with industry best practices.
  • Analyse first reports to determine the nature of loss, coverage provided, and scope of injury/damage.
  • Conduct thorough investigations of all aspects of reported claims, including potential fraud. Secure and/or file all supporting documentation and verify its accuracy, relevance, and completeness.
  • Establish accurate and timely reserves.
  • Provide exceptional service standards in line with industry guidelines
  • Maintain an active diary to achieve timely development of the file and timely disposition of the claim.
  • Promptly and properly document all developments on the claim file.
  • Exercise good judgment in reaching final disposition of the claim by evaluating the nature of loss, liability, injury/damage, coverage provided, and applicable limits.
  • Effectively negotiate compromise settlements where appropriate.
  • Effectively communicate with various stakeholders, including claim department personnel, customer services, loss control, underwriting departments, finance departments, brokers, insureds, service providers, third parties, and/or their legal representatives.
  • Recognise and pursue subrogation where applicable.
  • Adhere to relevant statutory rules and regulations.
  • Adhere to internal compliance obligations.
  • Effectively manage the use, work product, and expense of outside vendors.
  • Perform other duties as required by the Claims Manager.


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