Low Value Claims Specialist

1 week ago

Sydney, New South Wales, Australia beBeeClaims Full time $91,234 - $102,489

We celebrate diversity by fostering an inclusive and flexible workplace. Our goal is to attract candidates from all backgrounds and ensure equal access to our employment opportunities.

As the world's largest publicly traded property and casualty insurance company, we operate in 54 countries and territories with a global workforce of over 30,000 employees.

Your primary responsibility will be to produce high-quality work products on a portfolio of low-value claims through immediate contact and effective investigation, reserving, and adjustment.

Key Responsibilities:

  • Manage a portfolio of liability claims according to best practice guidelines.
  • Analyse first reports to determine the nature of loss, coverage provided, and scope of injury/damage.
  • Conduct investigations into all aspects of reported claims, including potential fraud, and secure supporting documentation for accuracy and completeness.
  • Establish accurate and timely reserves.
  • Provide exceptional service standards in line with best practice guidelines.
  • Maintain an active diary to monitor progress and achieve timely development of the file and claim disposition.
  • Promptly document all developments on the claim file.
  • Exercise good judgement in reaching a final claim disposition by evaluating the nature of loss, liability, injury/damage, coverage provided, and applicable limits.
  • Negotiate compromise settlements where appropriate.
  • EFFECTIVELY COMMUNICATE WITH VARIOUS STAKEHOLDERS INCLUDING CLAIM DEPARTMENT, CUSTOMER SERVICES, LOSS CONTROL, UNDERWRITING DEPARTMENTS, FINANCE DEPARTMENTS, BROKERS, INSUREDS, SERVICE PROVIDERS, THIRD PARTIES AND THEIR LEGAL REPRESENTATIVES.
  • Recognise and pursue subrogation where applicable.
  • Adhere to Insurance Contracts Act, the Insurance Code of Practice, and relevant statutory rules and regulations.
  • Adhere to legal, regulatory, and internal compliance obligations.
  • Effectively control the use, work product, and expense of outside vendors.
  • Perform other duties as required by the Claims Manager.

Qualifications:

  • Relevant tertiary or insurance industry qualifications.
  • Minimum of 2 years liability claims experience.
  • Broad knowledge of the insurance industry and claims processes.
  • Excellent written and verbal communication skills.
  • Strong workflow management skills.
  • Customer-centric focus.
  • Proven team player.

We are committed to equal employment and celebrate individual differences by creating a welcoming, respectful, and valued workplace environment. We offer a dynamic and agile work environment where continuous development is encouraged throughout your career, both locally and globally. Some additional benefits include a flexible working approach, education assistance, dress-down Fridays, promotion of health and wellbeing, and the option to enroll in a discounted stock purchasing scheme.

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