Aftersales Customer Experience Specialist

7 days ago


Melbourne, Victoria, Australia beBeeCustomerService Full time $60,000 - $65,000
Aftersales Customer Service Officer

Our company is seeking a dedicated and skilled professional to join our team as an Aftersales Customer Service Officer. This role involves interacting with customers via phone, empathizing with their concerns, and providing outstanding customer service.

The ideal candidate will have excellent communication skills, be able to prioritize tasks effectively, and maintain strong relationships with customers.

Key responsibilities of the role include answering calls from clients, directing them to the repairs portal, scheduling technicians, and maintaining customer relationships.

In addition to a competitive salary and superannuation, we offer a permanent, full-time role with opportunities for career growth and development.

  • Answering calls from clients
  • Directing clients to the repairs portal
  • Scheduling technicians
  • Maintaining customer relationships

We are committed to creating a fun, respectful, and team-based work environment where employees can thrive and grow in their careers.

The successful applicant will have the opportunity to work in a dynamic and supportive team environment, with a focus on delivering exceptional customer service and building strong relationships with clients.



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