Claims Optimisation Specialist

2 days ago

Brisbane, Queensland, Australia beBeeoptimisation Full time $115,544 - $138,056
Optimisation Lead Job Overview

We are seeking an experienced Optimisation Lead to drive operational excellence and deliver exceptional service in our Recoveries & Settlements team.

This role involves leading end-to-end delivery of optimisation projects, conducting thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement, championing and leading change management efforts for the implementation of new processes, systems, and tools, working with key stakeholder groups to identify automation opportunities, and utilising data analysis tools and techniques to develop process insights and provide accurate and insightful reports.

  • Lead the end-to-end delivery of optimisation projects, including scope definition, timeline management, and risk mitigation.
  • Conduct thorough analysis of existing claims processes to identify bottlenecks, gaps, handoffs, and areas for improvement to improve overall claim outcomes.
  • Champion and lead change management efforts for the implementation of new processes, systems, and tools. This includes developing and executing comprehensive communication and training strategies, assessing readiness, and providing essential support to ensure effective adoption and integration of new ways of working across the team.
  • Working with key stakeholder groups across the business to identify automation opportunities, implement digital solutions, and leverage technology to enhance efficiency, reduce costs, and improve claim outcomes.
  • Utilising data analysis tools and techniques to develop process insights and provide accurate and insightful reports that support successful embedment of optimisation initiatives.
  • Proactively identify and analyse complex operational challenges, applying critical thinking to evaluate root causes, develop innovative solutions, and drive continuous improvement.

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