Housing Transition Coordinator

3 weeks ago

Melbourne, Victoria, Australia Trident Group Full time

REF/ 70749

Decant/ Wellbeing Officer

Homes and Communities Holliday Street

6-month Fixed-Term Contract

£29,905.08 per annum, plus £1,680 car allowance (pro-rata)

37.5 hours per week

Role Overview

This position is pivotal in managing the decanting process and conducting well-being assessments to ensure seamless transitions for tenants. Responsibilities include performing essential checks, liaising with contractors and residents, and verifying the accuracy of rent and service charges.

Key Responsibilities

  • Oversee the decanting and well-being initiatives, ensuring minimal disruption for residents.
  • Proactively address a variety of customer inquiries and challenges, utilizing sound judgment to provide clear resolutions.
  • Collaborate effectively with various departments to promote a cohesive approach to decant and well-being services.
  • Administer housing allocations in line with established policies and procedures.
  • Contribute significantly to maintaining high service delivery standards while supporting residents through their transitions, including engagement meetings.
  • Keep precise records and databases related to decanting and allocations using CRM and Proactis systems.
  • Conduct property evaluations and inspections to facilitate efficient transitions.
  • Identify and resolve any issues or concerns that may arise during the relocation process.
  • Perform any additional duties as required by the role, as outlined in the role profile.

Benefits

  • 34 days of annual leave, with the option to purchase up to 5 additional days.
  • Birthday leave.
  • New Home leave.
  • Life assurance (3 x salary).
  • Employee Assistance programme.
  • Employee Wellbeing programme.
  • Flexible working arrangements.

Candidate Profile

  • Experience in housing management, decanting, or allocations is essential.
  • Strong knowledge of housing policies and procedures.
  • Ability to work independently with minimal supervision, effectively managing workload to meet set goals and KPIs.
  • This full-time position is based at the Birmingham office, with some remote work and travel across the Midlands, qualifying for essential car user allowance.

About Trident Group

With over 60 years of experience, Trident Group is dedicated to providing homes, services, and innovative solutions for over 8,000 individuals across more than 3,600 homes in some of the Midlands' most disadvantaged communities. The Group employs over 750 staff and collaborates with more than 150 volunteers, offering training and apprenticeship opportunities.

Trident Group comprises:

  • Trident Housing, delivering landlord services focused on housing management and maintenance.
  • Trident Reach, a registered care and support charity offering person-centred care and support services for various vulnerable groups.

Trident is committed to employee development and career growth, providing learning opportunities through an apprenticeship scheme in various relevant fields.

We celebrate Equality, Diversity, and Inclusion, striving to create a community where everyone feels valued and respected. By joining Trident Group, you will have the opportunity to engage with our Diverse Voices Steering Group, ensuring that these principles remain central to our mission.

Application Process

All applications must include a current CV, which will be used to assess suitability for the role. Ensure that all relevant skills, experience, and qualifications are clearly demonstrated in your CV.

Applicants must provide right to work documentation at the interview stage, such as a valid passport, to verify eligibility to work and live in the UK.

Relevant roles will require a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS).

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