Customer Service Professional

3 days ago

Whyalla, Australia beBeeCustomer Full time $55,000 - $85,000

We're seeking a Customer Experience Specialist to join our dynamic team.

This is a full-time contract with fantastic career development opportunities.

In this role, you'll be part of a supportive and close-knit team, assisting customers via phone, email, and in person at our Trade Counter.

Job Responsibilities:
  • Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems
  • Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad-hoc tasks
  • Take ownership of customer requests and resolve enquiries efficiently within set timeframes
  • Review customer sales history to identify service needs and upsell opportunities
  • Keep customers informed about new products and services
Required Skills and Qualifications:
  • Confidence using computer systems and the ability to learn quickly
  • Previous experience in customer service – ideally in a trade store, call centre, or retail environment
  • A strong 'customer first' mindset and excellent communication skills
  • Self-motivation and a genuine interest in growing within the company
  • Great problem-solving abilities and the capacity to work independently
  • Strong organisational and time management skills
Benefits:
  • Team member discount card for Kmart, Bunnings, Target & Officeworks
  • Continuous career development to gain new skills and knowledge
  • A Monday to Friday schedule
  • A successful Refer-A-Friend program, earning up to $2,000 for each referral
  • Additional wesfarmers discounts from over 300 corporate partners
  • Flexible working
Why You'll Love Working With Us:

To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits.

NEXT STEPS:

If you meet most of the criteria listed above and would like to be considered for this opportunity, please send your application today.

We will be contacting suitable candidates as we receive them.

We promote diversity and inclusion across our workplaces and encourage applications from all backgrounds.

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