Customer Service Representative

9 hours ago

Whyalla, Australia beBeeCustomerService Full time $45,000 - $60,000
About This Role

We're seeking a passionate and customer-focused professional to join our dynamic team in Whyalla, SA.

This is a fixed term full-time contract covering parental leave, with fantastic career development opportunities within our business.

In this role, you'll be part of a supportive and close-knit team, assisting customers via phone, email, and in-person at our Trade Counter.

Key Responsibilities
  • Deliver exceptional customer service across multiple channels – phone, email, in-store, and internal systems
  • Support the Trade Counter with customer enquiries, stock replenishment, general housekeeping, and other ad hoc tasks
  • Take ownership of customer requests and resolve enquiries efficiently within set timeframes
  • Review customer sales history to identify service needs and upsell opportunities
  • Keep customers informed about new products and services
Requirements
  • Confidence using computer systems and the ability to learn quickly
  • Previous experience in customer service – ideally in a trade store, call centre, or retail environment
  • A strong 'customer first' mindset and excellent communication skills
  • Self-motivation and a genuine interest in growing within our company
  • Great problem-solving abilities and the capacity to work independently
  • Strong organisational and time management skills
About Our Business

To ensure our employees feel valued, supported, and celebrated, we offer a range of benefits, including:

  • Team member discount card for Kmart, Bunnings, Target & Officeworks
  • Continuous career development to gain new skills and knowledge
  • Monday to Friday schedule — enjoy your weekends
  • A successful Refer-A-Friend program, earning up to $2,000 for each referral
  • Additional wesfarmers discounts from over 300 corporate partners
  • Flexible working, with access to our 'All Can Flex' program & more

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