Sales Systems and Process Effectiveness Analyst

2 weeks ago

Sydney, New South Wales, Australia Commercial Group Services Full time
About the Role

The Sales Systems and Process Effectiveness Analyst will play a crucial role in unlocking the full potential of our systems, such as Salesforce, to create a more seamless experience for our sales teams.

This is a unique opportunity to work at the forefront of process innovation and spearhead a great deal of change – asking the questions that nobody is asking and bridge the gap between current processes vs. best processes.

Key Responsibilities
  • Explore and prioritise sales process improvements that place the salesperson at the centre and are related but not limited to simplification and process automation.
  • Engineer structured data capture that can be turned into valuable insights and reports.
  • Help the teams to leverage Salesforce as a communication tool and improve the ability to capture and log data such as meeting minutes.
  • Analyse how the teams are currently using the platform and where the opportunities are for improvements.
  • Collaborate with cross-function teams to ensure Salesforce is used as a central hub for all sales activities.
  • Conduct regular data audits to ensure quality and accuracy.
  • Develop and maintain dashboards and reports to track KPIs related to Salesforce usage and effectiveness.
  • Support the creation of training materials and resources to enhance Salesforce proficiency across teams.
  • Gather feedback from sales teams to help inform improvements.
  • Assist in the integration of Salesforce with other tools and systems.
Requirements
  • Highly proficient in Salesforce functionality and best practices.
  • Proven experience in researching, developing and implementing sales system process improvements.
  • Strong capability with data analysis and reporting tools.
  • A mindset of curiosity and a desire to innovate.
  • Leadership potential for future team growth.
  • Full working rights for a full-time permanent position.
What We Offer
  • Discover your ideal work-life balance with our approach to flexibility.
  • First-rate parental leave and wellbeing policies.
  • Access to Perkbox, giving you discounts across healthcare, entertainment, food, utilities and more.
  • Continuous opportunities to leap, learn and grow.

We're a leading Australian property marketplace, and we're committed to fostering a diverse and supportive work environment. If you're passionate about innovation and process improvement, we'd love to hear from you.

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